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# Persistent Failures & Disabling Logic

To protect your systems and ensure transparency, we actively monitor delivery health.

### When We Detect Ongoing Failures

If **all webhook deliveries** for a given **Target URL and Event Type** are failing (100% failure rate) for **5 consecutive days**, we consider this a persistent failure.

### What Happens Next

* Day 3: Our Customer Success team will reach out to notify you of the issue and offer support.
* Day 5: If failures continue, we will automatically disable the affected Target URL + Event Type to prevent further disruption.

<Note>
  This policy ensures a balance between reliability and control. You will be notified before any automatic disabling action is taken.
</Note>

If your service is back online or the issue has been resolved, you can re-enable the endpoint or reconfigure your webhook settings via the dashboard or API.

### Summary

* Up to 12 delivery attempts over 24 hours
* Full jitter to avoid retry spikes
* Monitored failure rates by Target URL + Event Type
* Transparent escalation with proactive communication
* Automatic protection against long-term failures