Persistent Failures & Disabling Logic
To protect your systems and ensure transparency, we actively monitor delivery health.
When We Detect Ongoing Failures
If all webhook deliveries for a given Target URL and Event Type are failing (100% failure rate) for 5 consecutive days, we consider this a persistent failure.
What Happens Next
- Day 3: Our Customer Success team will reach out to notify you of the issue and offer support.
- Day 5: If failures continue, we will automatically disable the affected Target URL + Event Type to prevent further disruption.
This policy ensures a balance between reliability and control. You will be notified before any automatic disabling action is taken.
If your service is back online or the issue has been resolved, you can re-enable the endpoint or reconfigure your webhook settings via the dashboard or API.
Summary
- Up to 12 delivery attempts over 24 hours
- Full jitter to avoid retry spikes
- Monitored failure rates by Target URL + Event Type
- Transparent escalation with proactive communication
- Automatic protection against long-term failures
